Privacy Policy

Last updated: 03/08/2025

 

Gofal Ystwyth Care (“we”, “us”, or “our”) is committed to protecting your privacy and handling your data in a transparent and secure manner. This privacy policy outlines how we collect, use, store, and protect your personal information when you use our website, which is built and hosted using the Wix platform.

 

1. Information We Collect

 

We may collect the following personal data when you interact with our website:

                  •                 Personal details provided via our contact form (e.g. name, email address, phone number, message content)

                  •                 Technical data such as IP address, browser type, and visit duration (via Wix analytics)

                  •                 CRM data – If you contact us through the website, your information may be securely stored in our Customer Relationship Management (CRM) system to help us respond and maintain records.

 

2. How We Use Your Information

 

We use your data to:

                  •                 Respond to your enquiries and provide relevant information or services

                  •                 Communicate with you regarding care services or employment opportunities

                  •                 Maintain internal records through our CRM system

                  •                 Improve the quality and delivery of our services

 

We do not sell or rent your data to third parties under any circumstances.

 

3. How We Store and Protect Your Information

 

Your data is protected using:

                  •                 Encrypted storage via Wix’s secure infrastructure

                  •                 Secure, access-controlled CRM software

                  •                 HTTPS website encryption

                  •                 Restricted staff access and regular data protection checks

 

All systems we use are compliant with relevant privacy regulations, including UK GDPR.

 

4. Data Retention

 

We will keep your data only for as long as necessary to respond to your enquiry or maintain service records. For general enquiries, data may be stored for up to 12 months unless a longer retention period is required by regulation or as part of an ongoing care relationship.

 

You can request deletion or correction of your data at any time (see Section 6).

 

5. Your Rights

 

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

                  •                 Access the personal data we hold about you

                  •                 Request correction or deletion of your personal data

                  •                 Object to or restrict how your data is processed

                  •                 Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To make a data request, please contact our Data Controller:

 

📧 ann.cross@gofalystwythcare.cymru

📍 Gofal Ystwyth Care, Unit 8H, Cefn Llan Science Park, Llanbadarn Fawr, Aberystwyth, SY23 3AH

 

6. Updates to This Policy

 

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with a revised “Last updated” date.